Shipping Policy

Thank you for shopping with Novelle! Please review our shipping policy below for information on order processing, delivery times, and tracking.

Order Processing Time

All orders are processed and dispatched within 1–2 business days of purchase (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information as soon as your order ships.

Please note: processing time is separate from shipping/delivery time.

Estimated Delivery Times

International Shipping: 7-14 days

Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays can occasionally occur due to customs processing, weather, or other events outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order details. [Add specific rates, or note if you offer free shipping over a threshold, e.g., "Free shipping on orders over $XX."]

Order Tracking

Once your order has shipped, you'll receive a tracking number via email so you can follow your package's journey. Please allow 24–48 hours after dispatch for tracking information to update.

Customs, Duties & Taxes

For international orders, your shipment may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.

Shipping Delays

While we work hard to ensure timely delivery, some orders may experience delays due to high demand, customs inspections, or carrier issues. If your order is significantly delayed beyond the estimated delivery window, please contact us and we'll be happy to look into it.

Lost or Damaged Packages

If your package arrives damaged, or if tracking shows delivery but you haven't received your order, please contact us at [support email] within [X] days of the expected delivery date so we can assist you.

Incorrect Shipping Information

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible — we'll do our best to update it before dispatch, but cannot guarantee changes once an order has shipped.

Need Help?

If you have any questions about your order or this policy, reach out to us at [support email] or through our [Contact Us] page.

Last updated: 09/01/2026